Privacy policy

1. Information We Collect

We collect the following types of information when you interact with Bloom:

• Personal details: Name, email address, phone number, and delivery address when you sign up or place an order
• Communication data: Messages and information you share via contact forms, emails, or customer support
• Location data: Delivery area information to determine service availability in your region
• Payment information: Billing details processed securely through third-party payment gateways
• Technical information: IP address, browser type, device information, and usage patterns on our website

2. How We Use Your Information

Your information helps us deliver and improve the Bloom experience:

• Processing and fulfilling your orders accurately and on time
• Communicating important updates about your orders and deliveries
• Providing customer support and responding to your inquiries
• Sending promotional offers and wellness tips (only with your consent)
• Improving our website functionality and overall user experience
• Ensuring secure payment processing and fraud prevention
• Complying with applicable laws and regulatory requirements in India

3. Data Protection & Security

We take the security of your personal data seriously. Our measures include:

• Industry-standard security measures to protect all personal data
• SSL encryption for all data transmitted through our website
• All payment transactions processed through secure, encrypted channels
• Access to personal information restricted to authorised personnel only
• Regular security audits and protocol updates to prevent data breaches
• Secure servers with backup systems for data storage

We never sell, rent, or trade your personal information to third parties.

4. Information Sharing

We do not sell or rent your personal information. We may share data only in the following limited circumstances:

• With trusted delivery and logistics partners to fulfil your orders
• With payment gateway providers to process transactions securely
• With technology service providers who help us operate our website and systems
• With legal authorities when required by law or to protect our rights

All third-party partners are bound by strict confidentiality obligations and may not use your data for any other purpose.

5. Cookies & Website Usage

We use cookies to enhance your browsing experience on our website:

• Essential cookies: Required for core website functionality and cannot be disabled
• Analytics cookies: Help us understand how visitors interact with our site so we can improve it
• Preference cookies: Remember your settings and items in your cart across sessions
• We may use Google Analytics for website performance monitoring and usage insights

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect website functionality.

6. Your Rights & Choices

As a Bloom customer, you have the right to:

• Access and review the personal information we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Opt out of promotional communications at any time
• Withdraw consent for data processing where applicable
• Request data portability in a structured, machine-readable format
• Raise a complaint about how your data has been handled

To exercise any of these rights, write to us at thebloomshot@gmail.com and we will respond within 7 business days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian law. Order and transaction data is typically retained for 7 years for accounting and compliance purposes. You may request earlier deletion where legally permissible.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or via email communication. Continued use of our website after any update constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need assistance with your personal information, please reach out to us:

Bloom — U B Life Pvt. Limited
Email: thebloomshot@gmail.com
Website: www.drinkbloom.in