Refund policy
U B Life Pvt. Limited | www.drinkbloom.in
At Bloom, we stand behind the quality of every shot we make. This policy outlines how we handle cancellations, quality concerns, and refunds — clearly and fairly.
1. Order Cancellation
We process and prepare your Bloom shots fresh, which means our cancellation window is time-sensitive:
- Cancellations are accepted on the same day the order is placed, before 10:00 PM
- Once preparation begins, typically after 10:00 PM, cancellations cannot be processed
- No cancellation fee applies for requests made within the permitted window
- To cancel, reach us on WhatsApp or email before the cutoff time
Subscription Cancellations
- A minimum of 24 hours advance notice is required to cancel or pause a subscription
- Cancellations requested after the 24-hour window will take effect from the following delivery cycle
- Partial refunds may apply for the unconsumed portion of a prepaid subscription plan
2. Damaged or Defective Products
If your order arrives damaged, tampered, or in an unusable condition, here's what to do:
- Report the issue to our customer support immediately upon receiving your order
- All damage claims must be raised within 24 hours of delivery
- Share clear photographs of the damaged product and packaging for verification
- Once verified by our team, a replacement or full refund will be initiated promptly
- Bloom reserves the right to request additional information to process the claim
3. Quality Concerns
Our shots are cold-pressed and natural. Freshness is non-negotiable for us. If you experience a quality issue:
- Quality concerns must be reported within 6 hours of receiving your product
- Describe the issue clearly, unusual taste, smell, appearance, or packaging concern
- Attach photos wherever possible to help us investigate faster
- Our team will review the complaint and respond within 24 hours
- Verified quality issues will be resolved with a replacement or refund at our discretion
We take every quality complaint seriously. Your feedback directly helps us improve.
4. Non-Refundable Situations
Refunds or replacements will not be applicable in the following cases:
- Cancellation requests made after 10:00 PM on the day of order
- Quality or damage complaints raised beyond the specified reporting windows
- Products that have been consumed beyond a reasonable extent before the complaint
- Dissatisfaction based on personal taste preference (flavour profiles are described on our website)
- Orders placed incorrectly by the customer (wrong address, wrong product)
5. Refund Processing
Once your refund request is approved:
- Refunds are processed within 3–5 business days of approval
- The amount is credited to the original payment method used at checkout
- Additional 2–7 business days may be required depending on your bank or payment provider
- You will receive a confirmation via WhatsApp or email once the refund is initiated
- For UPI and wallet payments, refunds are typically faster within 1–3 business days
6. Quick Reference — Key Timelines
| Action / Situation | Deadline |
|---|---|
| Same-day order cancellation | Before 10:00 PM on day of order |
| Subscription cancellation | Minimum 24 hours before next delivery |
| Reporting damaged product | Within 24 hours of delivery |
| Reporting quality concern | Within 6 hours of delivery |
| Refund processing time | 3–5 business days after approval |
| Customer service response | Within 24 hours of complaint |
7. How to Reach Us
For cancellations, refund requests, or any quality concerns, contact us through:
WhatsApp (Preferred)
Fastest way to reach us for time-sensitive cancellations and complaints.
Response time: Within 24 hours — usually much sooner.
WhatsApp: +919217975488
Email: thebloomshot@gmail.com
Suitable for detailed complaints, refund follow-ups, and subscription queries.
Legal Note
This policy is subject to verification and final approval by U B Life Pvt. Limited. Bloom reserves the right to make the final determination on all refund and replacement requests. We reserve the right to amend this policy at any time, with updates communicated via our website or email.
